Start your Career with Solutions Management Group

Start your Career with Solutions Management Group
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Print Service Technician

Company History:

To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born.

Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, Print Audit, and Papercut.

While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. Through organic growth, we now manage print devices in 35 states and offer life cycle management for technology and workflow automation. Our unparalleled office solutions and services are trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems.

We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.

Job Purpose

The Service Technician drives to the client’s business to troubleshoot machine issues. Resolves issues in a timely manner.

Primary Job Responsibilities

  • Provides excellent customer service to all Solutions Management clients and staff
  • Answers all incoming service calls to determine the level of service required
  • Builds all machines that arrive in warehouse
  • Travels in company vehicle to client’s business locations to build, install, and set up connections for Ricoh, Xerox brand MFP and printers
  • Trains End Users on Ricoh, Xerox brand MFP and printers and is the point of contact at installation and beyond as needed
  • Troubleshoots, repairs, and maintenance of Ricoh, Xerox brand MFP and printers
  • Processes old machines through DOT process; either stripping a machine for parts, storing for future demo or sale, or sending for recycling
  • Maintains inventory of parts, tools, and equipment in individual vans
  • Attends continued education courses for Xerox and Ricoh brand products
  • Organizes and maintains all equipment in the warehouse
  • Answers call for dispatch and toners in the absence of the Service Dispatch Associate
  • Delivers toner to client locations regularly
  • Completes miscellaneous labor, research, and repair as deemed necessary by the Service Manager or other management

Hours

The employee works a full-time schedule, Monday-Friday from 8:00 am-5:00 pm; scheduled on call as needed

This position is Non-Exempt; All overtime work must receive the supervisor's prior authorization

Qualifications

  • Employees must be able to execute strong customer service skills
  • Geographical knowledge of service area or map reading skills
  • Knowledge of the industry is recommended, but not required

Benefits

  • Health, Dental, and Vision insurance
  • Paid STD/LTD Insurance for employee
  • Life Insurance $10,000.00 policy paid for employee
  • Section 125 Flex Spending Account
  • 401(K) Retirement Plan
  • Vacation Pay
  • Paid Time Off
  • Holiday Pay

  • Employee Assistance Program

Solutions Management Group is an Equal Opportunity Employer.

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